Last updated: 25 September 2026
This policy explains how Track Global collects, uses and protects personal information when you use trackglobal.co.uk, submit one of our forms, download a guide, or contact us by email, phone or WhatsApp.
Who we are
Track Global is a UK master property investment agency working with residential developers, investment agencies and introducers. For the purposes of UK data protection law we are the data controller for the information described in this policy.
Address: 128 City Road, London EC1V 2NX
Email: info@trackglobal.co.uk
Phone: +44 1618 260 403
Track Global Property Limited, registered in England and Wales, company number 16332315.
What we collect
We only collect information you give us, plus limited technical data from your visit.
Enquiry form. Your name, company, email address, phone or WhatsApp number, whether you are a developer, agency or investor, and anything you tell us about your scheme or business.
Partner registration form. Your agency or company name, your name, email address, phone or WhatsApp number, country or main market, business type, the approximate size of your investor base, and any additional information you provide.
Guide and checklist downloads. Your name, company, email address and phone number.
When you contact us directly. Any information contained in your email, phone call or WhatsApp message, including your phone number and profile name where you message us on WhatsApp.
Technical information. Standard website data such as IP address, browser type, pages viewed and how you reached the site, collected through cookies and analytics tools.
How our forms are processed
Our website forms are delivered to us using a third party form processing service, which receives your submission and forwards it to our inbox. Your details pass through that service before reaching us, and are then held in our email system and customer records. We do not use the information for any purpose other than those set out below.
If you contact us through the WhatsApp buttons on the site, or we message you on WhatsApp with your agreement, those conversations take place on WhatsApp’s platform and are subject to WhatsApp’s own privacy terms as well as this policy. We keep a record of the conversation for the purposes described below.
Cookies and analytics
We use cookies and similar technologies to make the site work and to understand how it is used, including which pages and developments attract interest. Analytics data is used in aggregate to improve the site. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
Why we use your information, and our lawful basis
To respond to your enquiry and provide the information, appraisal, guide or stock details you asked for. Lawful basis: steps taken at your request before entering into a contract, or our legitimate interests in responding to business enquiries.
To assess and set up agency and introducer partnerships, including onboarding, agency agreements and portal access. Lawful basis: performance of a contract, or our legitimate interests in operating our partner network.
To progress a transaction, including sharing details with the relevant developer, solicitors and other parties where a reservation is made. Lawful basis: performance of a contract and our legitimate interests in completing transactions.
To send you relevant updates about developments, market information and partnership opportunities. Lawful basis: consent, or legitimate interests where you are an existing business contact. You can opt out at any time.
To meet our legal and regulatory obligations, including anti money laundering and record keeping. Lawful basis: legal obligation.
Who we share it with
We do not sell your information. We share it only where necessary, with:
Developers and their professional teams, where you have enquired about or reserved a unit in their scheme
Agency partners and introducers, where they have introduced you to us or where a transaction requires it
Solicitors, lenders and other professional advisers involved in a transaction
Service providers who support our business, such as our form processing, email, customer records and analytics providers
Regulators, law enforcement or other authorities where we are legally required to do so
International transfers
We work with investors and introducers outside the UK, including in Europe, the Middle East and Asia. Some of our service providers are also based outside the UK. Where information is transferred outside the UK we take steps to ensure it is protected to an equivalent standard, using approved safeguards such as standard contractual clauses.
How long we keep it
We keep enquiry and partnership records for as long as needed for the purpose they were collected, and for as long as we have an ongoing business relationship with you. Where a transaction completes, records are kept for the period required by law and our professional obligations. Where no relationship develops, we review and delete records that are no longer needed.
Your rights
Under UK data protection law you have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information, where there is no overriding reason for us to keep it
Ask us to restrict or object to how we use your information
Ask us to transfer your information to another provider
Withdraw consent at any time, where we rely on consent
Opt out of marketing at any time
To exercise any of these rights, email info@trackglobal.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first at info@trackglobal.co.uk so we can put it right. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Website: ico.org.uk
Helpline: 0303 123 1113
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.